Reading Your Bill

Hover over the arrows below to read details about the various sections in your bill.

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Mailing Address

Please ensure all payments are mailed to: P.O. Box 460 St. Thomas, Ontario N5P 3V2

Account Number

Information you need to pay your bill. This is the number you use to sign-up for Customer Connect if you choose to view your account information online. Click to visit Customer Connect.

Amount Due

Your due date for current charges. Note: past due amounts are subject to 1.5% interest.

Service Address

The address applicable to this bill.

Customer Address

Customer's mailing address. Prior to moving, you are responsible to contact our office to finalize your account. We require 3 working days advance notice of your moving date. Remember, you are responsible for consumption until final readings have been completed.

Read Dates

Your present and previous meter reading dates.

Meter Readings

Your present and previous meter readings and their values.

Electric and Water Usage

Service's total electric and water usage.

Adjusted Usage

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers, consumes power before it gets to your home or business. The adjustment factor accounts for these losses.

Adjustment Factor

Electricity consumed is multiplied by the adjustment factor. When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers, consumes power before it gets to your home or business. The adjustment factor accounts for these losses.

Billing Summary

Your current billing information, including previous bill amounts, payments and current charges.

Balance Forward

Your balance going forward due to any non-payments.

Debt Retirement Charge

This represents the former Ontario Hydro's "stranded debt". All Ontario customers are required to pay towards this debt.

Electric Rates

Click to download a PDF of the current rates.

Electric Charges

*Prices and time frames are subject to change every May & Nov by the OEB Off-Peak Usage (7 pm till 7 am) Weekdays Off-Peak Usage (24hrs Weekends and Holidays) Mid-Peak Usage (11 am to 5 pm) On-Peak Usage (7 am till 11 am and 5 pm till 7pm)

Past Due Amounts

Payments must reach our office on or prior to the due date to avoid an overdue interest charge. An interest charge of 1.5% monthly (or 19.56% annum) will be added to the current portion of any outstanding balance after the due date. Arrears are due immediately and are subject to collections.

Delivery

These are the costs of delivering electricity from generating stations across the Province to St. Thomas Energy Inc. then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

Regulatory Charges

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy and Infrastructure conservation and renewable energy programs.

Other Charges

Water Heater Rental charges appear under this line item.

Water/Sewage Charges

St. Thomas Energy Inc. bills and collects sanitary sewage, storm drainage and water charges for the City of St. Thomas. For water service issues, please contact the City Works Department at 519-631-0368.

Taxes

The current Harmonized Sales Tax (HST) applied to your bill is 13%.

OCEB

You will receive the Ontario Clean Energy Benefit for the next five years, implemented by the Ontario Government. This 10% benefit applies to electricity charges incurred.

Bill Messages

Informative messages appear here.